Their favorite. Your rhythm.

SUBSCRIPTIONS: recurring charge authorization

A SUBSCRIPTION IS OPTIONAL AND CONTINUES UNTIL CANCELLED. SELECTING A ONE-TIME PURCHASE DOES NOT AUTHORIZE RECURRING CHARGES. DO NOT SUBSCRIBE UNLESS YOU WANT THE IDENTIFIED GOODS TO BE ORDERED AND CHARGED AGAIN ON THE SCHEDULE YOU SELECT.

For each subscription, the enrollment screen must disclose the recipe, quantity, discounted price per delivery, applicable shipping and tax, first charge date, next scheduled charge date, delivery interval, cancellation method and any other material condition before you provide billing information and authorize payment. Recurring authorization must be an affirmative, informed action, not a preselected checkbox or a condition hidden behind the general Terms.

By expressly authorizing a live subscription, you authorize the seller to charge the disclosed payment method for that specific recurring order at the disclosed interval until cancellation. The proposed choices are every 4, 6 or 8 weeks, meaning 28, 42 or 56 days. These are not calendar-month subscriptions. The account and confirmation will state the next scheduled charge date and time, using Eastern Time and clearly indicating the time zone.

For illustration only, one $17.00 Beef & Carrot pouch becomes $15.30 per recurring delivery before shipping and tax. A four-week selection means a charge every 28 days, not twelve evenly spaced calendar-month charges per year. The actual order summary, not this numerical illustration, identifies your authorized amount.

Each recurring recipe and schedule is separately identified in your account. An additional recurring item requires its own clear selection. Combining products into a shipping box does not authorize a higher quantity or a new schedule. We offer no free trial, prepaid annual commitment or automatic conversion from a sample in this template.

We will provide a confirmation that you can save, showing what you authorized and how to stop renewal. The current storefront is only a demonstration: adding a recurring delivery to its bag does not create this authorization, save a payment mandate or start a real subscription.

SUBSCRIPTIONS: reminders, cancellation, changes and pauses

CANCEL FUTURE RENEWALS WITHOUT A CANCELLATION FEE. USE [SUBSCRIPTION MANAGEMENT URL] OR CONTACT [SUPPORT EMAIL]. ONLINE ENROLLMENT MUST HAVE A DIRECT ONLINE CANCELLATION OPTION; A PHONE CALL, CHAT, SURVEY OR RETENTION OFFER IS NOT REQUIRED.

This proposed policy sends a reminder at least 7 days before each scheduled renewal charge, showing the planned items, amount, charge date, delivery address and direct cancellation link. We also provide any earlier, additional or differently formatted notice required by applicable law. A routine seven-day reminder does not substitute for a longer statutory renewal-notice window.

You may cancel any time before the displayed next charge is processed to prevent that charge. Cancellation stops all later renewals of the selected subscription. We will provide a confirmation with the effective date. If you contact support instead of using the portal, we will honor the time we receive your request, not a later time when staff finish reading it. If our online control fails, support remains an available alternative.

A cancellation received after a renewal charge but before the renewal order ships will also cancel that unshipped renewal order and trigger a refund, unless you expressly ask to keep that order. If it has already shipped, cancellation still stops later renewals and the shipped goods are handled under the return and product-problem provisions. We will reverse a renewal charge processed after an effective cancellation.

You may request a skip, pause, recipe swap, quantity change or interval change before the affected renewal is processed. The confirmation must identify the new amount and next charge date. A skipped delivery does not end the whole subscription. A pause will not restart on an undisclosed date: you must either choose the restart date or affirmatively resume it.

Before increasing a recurring item price, reducing its discount or making another material recurring-term change, this example requires at least 30 days’ advance notice in a retainable format, with the new terms, effective date and cancellation method. We will obtain fresh express consent whenever required, and will not charge on new terms before the applicable notice and consent requirements are satisfied. If necessary, the affected renewal will be postponed or cancelled.

A payment-card update, a failed payment retry, reading a notice or not answering an email does not revive a cancelled plan or authorize an undisclosed material change. Updated payment credentials may be used only within the valid authorization you actually provided. Cancelling marketing emails does not cancel a subscription; cancelling a subscription does not require agreeing to marketing.

Payment failures, disputed charges and pre-shipment cancellation

If a payment fails, we will notify you and pause the affected shipment rather than send an unpaid order. Any retry mechanism must be disclosed and covered by your valid authorization. We will not add a failed-payment penalty, repeatedly attempt an unauthorized charge or change the payment method without the necessary permission.

For preauthorized electronic transfers covered by Regulation E, we will obtain a signed or similarly authenticated written authorization and give you a copy. Where required for a varying transfer amount, notice of its amount and date is sent at least 10 days before the transfer, unless a legally permitted alternative has been expressly arranged. The seven-day routine reminder does not replace this requirement. These Terms do not limit your separate right to ask your financial institution to stop a covered transfer, including the applicable three-business-day notice procedure.

For one-time orders, contact support promptly if you want to cancel before shipment. Under this proposed policy, an order that has not shipped may be cancelled for a refund. An order already shipped follows the applicable return policy. “Processing” status alone does not override an express statutory cancellation right or a shipping-delay refund obligation.

Please notify us of a suspected duplicate, incorrect or unauthorized charge so we can investigate and correct it. Contacting us first is not a condition of exercising rights with your bank, card issuer, payment service, regulator or court. We do not impose a chargeback fee, require you to withdraw a truthful dispute before receiving a refund, or shorten a statutory dispute deadline.