Terms & conditions.

01. Seller, scope and document status

These Terms of Sale and Subscription Terms (the “Terms”) are proposed for [FULL LEGAL ENTITY NAME], a [ENTITY TYPE] organized under the laws of Ohio, doing business as Bad Habit Dog Treats (“Bad Habit,” “we,” “us” or “our”). Our business address is [BUSINESS STREET ADDRESS]. Customer support is available at [SUPPORT EMAIL] and [SUPPORT PHONE]. The legal entity, rather than the brand name alone, is the seller of record.

Effective date: [EFFECTIVE DATE]. Version: [TERMS VERSION]. This example was prepared on September 3, 2026; that preparation date is not an effective date. Until the draft warning is removed following approval and implementation, this document is an example, not an operative agreement or authorization to charge anyone.

Once properly adopted, these Terms govern direct-to-consumer purchases of our physical dog treats, discovery boxes and expressly selected recurring deliveries through our online store. Separate signed agreements govern wholesale, private-label or business resale purchases. These Terms do not create a franchise, distribution relationship or veterinary service.

02. Eligibility, affirmative agreement and order records

You must be at least 18 years old and legally capable of entering into the transaction. You must provide accurate contact, delivery and payment information, and have authority to use the selected payment method. A person purchasing for another household is responsible for obtaining the recipient’s permission and providing appropriate product and handling information.

Before a live order is submitted, we will make the applicable Terms, material purchase conditions and refund policy available for review and require an affirmative action indicating agreement. Merely visiting the website, reading these Terms, receiving a marketing email or placing an item in a shopping bag does not authorize a purchase or recurring charges.

Subscription consent is a separate, explicit choice described in Sections 7 and 8. A one-time purchase does not enroll you in a subscription. We will send an order acknowledgment and, for subscriptions, a retainable record of the terms you accepted. Please save these records; you may request another copy through support.

03. Physical products, descriptions and availability

Our products are treats for dogs, not food for people and not a complete replacement for a dog’s regular diet. The product listing identifies the recipe, package size, quantity and price. A discovery box contains the specific assortment and pouch sizes stated in its listing; it is not equivalent to six full-size pouches unless expressly described that way.

Small-batch products may vary reasonably in shape, color, aroma and texture. Such variation does not excuse a short net weight, a missing item, an undisclosed ingredient change, spoilage, contamination or a failure to match a material product description. Photographs illustrate the product and do not change the quantity or contents specified in the listing.

In the current preview, product images and formulations are concepts. Final labels, ingredients, guaranteed analysis, allergen information and claims must be verified before commercial sale. No preview reference to “high protein,” “healthy,” “wheat-free,” “homemade” or similar language is a certification or regulatory approval.

We will not silently replace a purchased recipe with a materially different recipe. If a product becomes unavailable, we will offer an available alternative for your approval, a delay with the required choices, or a refund for the affected goods. We do not claim that every recipe is suitable for every dog.

04. Orders, acceptance and corrections

Your submitted order is an offer to buy the identified goods on the displayed terms. An automated acknowledgment confirms receipt, not necessarily acceptance. We accept an order through an express acceptance or shipping confirmation. Any payment authorization or capture remains subject to applicable consumer and shipping rules; this acceptance language does not postpone a statutory shipping or refund obligation.

We may reasonably decline an order for suspected fraud, an unsupported address, an unavailable product, a genuine pricing error or a legal restriction. We will notify you and promptly release an authorization or refund any captured amount for goods we do not supply. We will not require you to pay a higher corrected price without your agreement.

Check your acknowledgment promptly and contact support about an error. We will try to correct recipe, quantity or address mistakes before shipment. If the requested change increases the total or creates a different recurring commitment, we will obtain the necessary approval before processing it. We will not use a correction request to enroll you in additional products.

05. Prices, taxes and payment authorization

Prices are in U.S. dollars. Before you place a live order, checkout will show the item prices, applicable discounts, shipping charge, taxes and total. Mandatory charges will not be hidden in these Terms or added after you agree. The amount charged is the amount disclosed and authorized for that order, subject only to adjustments you approve or that applicable law permits.

Payments will be processed through the payment options actually offered at checkout. An authorization may temporarily reserve funds before capture; your financial institution controls how quickly a released authorization disappears. If we cancel an order after collecting payment, we will initiate the required refund rather than leave the charge in place.

Applicable taxes depend on the transaction and delivery location. Tax estimates must be finalized before a charge requiring your consent. We do not promise that a product is tax-exempt merely because it is pet food, and free shipping does not mean tax-free. We do not add a cancellation fee or an undisclosed payment-processing fee.

06. Welcome offers, recurring savings and shipping promotions

The proposed email welcome offer is available after signing up to our email list and reduces eligible one-time merchandise by 15% on a customer’s first one-time order. It is limited to one redemption per customer, has no cash value and is not applied retroactively unless we agree or law requires a correction. We may address demonstrable duplicate-account abuse, but will not arbitrarily deny an offer a customer was entitled to receive.

The proposed recurring offer reduces eligible recipe merchandise by 10% on each authorized recurring delivery. The welcome offer does not combine with the recurring discount on the same item. In a mixed bag, eligible one-time items and recurring items receive their respective discounts. Savings are calculated per unit to the nearest cent; the order summary shows the resulting amounts.

Under this example, standard shipping is free for an eligible delivery with a merchandise subtotal of at least $49 after discounts and before tax. Each delivery qualifies independently. The Six-Pack Discovery Box includes standard shipping even when the welcome offer reduces its merchandise price below $49. Additional services, if offered, must be separately priced and accepted.

Product-specific one-time specials, entered discount codes and the welcome offer do not compound. In this example, the lowest eligible one-time price is applied per unit, using the regular price as the reference for percentage savings. A code that does not improve the price does not replace a better offer. Recurring items receive their stated recurring discount instead. The order summary identifies the savings actually applied. Example promotional prices and codes are not live offers until the store launches and confirms them at checkout.

A current promotion may have a stated end date or specific eligibility terms, disclosed before purchase. Ending a promotion does not change an already accepted order or silently remove an ongoing subscription discount; recurring price changes follow Section 8. Coupons cannot require giving up statutory refund, warranty or cancellation rights.

07. SUBSCRIPTIONS: recurring charge authorization

A SUBSCRIPTION IS OPTIONAL AND CONTINUES UNTIL CANCELLED. SELECTING A ONE-TIME PURCHASE DOES NOT AUTHORIZE RECURRING CHARGES. DO NOT SUBSCRIBE UNLESS YOU WANT THE IDENTIFIED GOODS TO BE ORDERED AND CHARGED AGAIN ON THE SCHEDULE YOU SELECT.

For each subscription, the enrollment screen must disclose the recipe, quantity, discounted price per delivery, applicable shipping and tax, first charge date, next scheduled charge date, delivery interval, cancellation method and any other material condition before you provide billing information and authorize payment. Recurring authorization must be an affirmative, informed action, not a preselected checkbox or a condition hidden behind the general Terms.

By expressly authorizing a live subscription, you authorize the seller to charge the disclosed payment method for that specific recurring order at the disclosed interval until cancellation. The proposed choices are every 4, 6 or 8 weeks, meaning 28, 42 or 56 days. These are not calendar-month subscriptions. The account and confirmation will state the next scheduled charge date and time, using Eastern Time and clearly indicating the time zone.

For illustration only, one $17.00 Beef & Carrot pouch becomes $15.30 per recurring delivery before shipping and tax. A four-week selection means a charge every 28 days, not twelve evenly spaced calendar-month charges per year. The actual order summary, not this numerical illustration, identifies your authorized amount.

Each recurring recipe and schedule is separately identified in your account. An additional recurring item requires its own clear selection. Combining products into a shipping box does not authorize a higher quantity or a new schedule. We offer no free trial, prepaid annual commitment or automatic conversion from a sample in this template.

We will provide a confirmation that you can save, showing what you authorized and how to stop renewal. The current storefront is only a demonstration: adding a recurring delivery to its bag does not create this authorization, save a payment mandate or start a real subscription.

08. SUBSCRIPTIONS: reminders, cancellation, changes and pauses

CANCEL FUTURE RENEWALS WITHOUT A CANCELLATION FEE. USE [SUBSCRIPTION MANAGEMENT URL] OR CONTACT [SUPPORT EMAIL]. ONLINE ENROLLMENT MUST HAVE A DIRECT ONLINE CANCELLATION OPTION; A PHONE CALL, CHAT, SURVEY OR RETENTION OFFER IS NOT REQUIRED.

This proposed policy sends a reminder at least 7 days before each scheduled renewal charge, showing the planned items, amount, charge date, delivery address and direct cancellation link. We also provide any earlier, additional or differently formatted notice required by applicable law. A routine seven-day reminder does not substitute for a longer statutory renewal-notice window.

You may cancel any time before the displayed next charge is processed to prevent that charge. Cancellation stops all later renewals of the selected subscription. We will provide a confirmation with the effective date. If you contact support instead of using the portal, we will honor the time we receive your request, not a later time when staff finish reading it. If our online control fails, support remains an available alternative.

A cancellation received after a renewal charge but before the renewal order ships will also cancel that unshipped renewal order and trigger a refund, unless you expressly ask to keep that order. If it has already shipped, cancellation still stops later renewals and the shipped goods are handled under the return and product-problem provisions. We will reverse a renewal charge processed after an effective cancellation.

You may request a skip, pause, recipe swap, quantity change or interval change before the affected renewal is processed. The confirmation must identify the new amount and next charge date. A skipped delivery does not end the whole subscription. A pause will not restart on an undisclosed date: you must either choose the restart date or affirmatively resume it.

Before increasing a recurring item price, reducing its discount or making another material recurring-term change, this example requires at least 30 days’ advance notice in a retainable format, with the new terms, effective date and cancellation method. We will obtain fresh express consent whenever required, and will not charge on new terms before the applicable notice and consent requirements are satisfied. If necessary, the affected renewal will be postponed or cancelled.

A payment-card update, a failed payment retry, reading a notice or not answering an email does not revive a cancelled plan or authorize an undisclosed material change. Updated payment credentials may be used only within the valid authorization you actually provided. Cancelling marketing emails does not cancel a subscription; cancelling a subscription does not require agreeing to marketing.

09. Payment failures, disputed charges and pre-shipment cancellation

If a payment fails, we will notify you and pause the affected shipment rather than send an unpaid order. Any retry mechanism must be disclosed and covered by your valid authorization. We will not add a failed-payment penalty, repeatedly attempt an unauthorized charge or change the payment method without the necessary permission.

For preauthorized electronic transfers covered by Regulation E, we will obtain a signed or similarly authenticated written authorization and give you a copy. Where required for a varying transfer amount, notice of its amount and date is sent at least 10 days before the transfer, unless a legally permitted alternative has been expressly arranged. The seven-day routine reminder does not replace this requirement. These Terms do not limit your separate right to ask your financial institution to stop a covered transfer, including the applicable three-business-day notice procedure.

For one-time orders, contact support promptly if you want to cancel before shipment. Under this proposed policy, an order that has not shipped may be cancelled for a refund. An order already shipped follows the applicable return policy. “Processing” status alone does not override an express statutory cancellation right or a shipping-delay refund obligation.

Please notify us of a suspected duplicate, incorrect or unauthorized charge so we can investigate and correct it. Contacting us first is not a condition of exercising rights with your bank, card issuer, payment service, regulator or court. We do not impose a chargeback fee, require you to withdraw a truthful dispute before receiving a refund, or shorten a statutory dispute deadline.

10. Delivery territory and interstate sales

The illustrative launch footprint for this Ohio-based seller is Ohio, Indiana, Kentucky, Michigan, Pennsylvania and West Virginia. This list is a planning assumption, not a representation that registrations, labeling reviews, tax arrangements or delivery services are already in place. Only the destinations expressly enabled and accepted at live checkout will be served.

We do not accept orders for an unsupported destination and then shift the compliance risk to the buyer. We may restrict particular recipes, postal codes, address types or shipping methods when necessary for food safety, lawful distribution or reliable delivery. Any restriction affecting an order must be disclosed before purchase or addressed through cancellation and refund.

The example does not include international destinations, freight forwarders or export arrangements. If an accepted address later becomes unavailable, we will not charge for a substitute address or route without approval. State-specific consumer protections may apply based on your residence, the delivery destination and other facts, even when the seller is organized in another state.

11. Shipment timing, delays, backorders and split shipments

Before purchase, the live listing or checkout must state the supported processing period and expected shipment date or window. Carrier transit estimates are separate from the time we need to prepare and hand over the goods. Business days exclude weekends and applicable federal holidays. We will not advertise a shipment deadline without a reasonable basis for meeting it.

For covered online merchandise orders, we will ship within the time promised or, when no shipment time is stated, within the period required by the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, generally 30 days after receipt of a properly completed order. This is not permission to replace a shorter promise with a 30-day wait.

If we cannot meet the applicable shipment deadline, we will send the required delay notice, give a revised date when available and explain the option to cancel for a prompt refund. Our proposed practice is to request affirmative agreement to a revised shipment date. If required consent is absent, or a further delay requires a new choice, we will cancel and refund as required rather than treat indefinite silence as permission.

Preorders or backorders, if later offered, must show their shipment terms before purchase. We will not convert an available item into an undisclosed preorder. A split shipment will not create an undisclosed additional shipping charge. If we cancel only part of an order, the refund includes amounts attributable to those unshipped goods and related charges as required by law.

12. Address accuracy, delivery issues and carrier responsibility

Provide a deliverable address, including any necessary unit number or access instructions, and arrange prompt retrieval after delivery. Contact us immediately if the acknowledgment contains an address mistake. If the carrier permits a correction, we will disclose any actual additional charge and obtain your agreement before imposing it.

We remain your point of contact for an order lost, damaged or misdelivered in transit. We will work with the carrier and provide an appropriate replacement or refund when the goods were not delivered as agreed. We do not automatically disclaim responsibility the moment a package is handed to a carrier or insist that you resolve our carrier claim yourself.

If tracking says “delivered” but you cannot locate the package, contact us so we can review the delivery evidence, address and circumstances. A tracking scan is evidence, not an automatic forfeiture of your rights. Issues involving theft after a completed delivery, an incorrect buyer-supplied address or an expressly authorized unattended location will be evaluated fairly under the facts and applicable law.

For an undeliverable or refused parcel caused by a buyer-supplied error, we may offer reshipment with a disclosed, approved shipping charge or an appropriate refund reflecting only lawful, disclosed costs. We will not charge an arbitrary penalty or resell returned food without a lawful safety basis. Carrier investigations do not extend mandatory refund deadlines.

Shipment records or packing information will identify the goods and shipping charge and explain how to request a return and cancel any recurring arrangement. Additional destination-state invoice or disclosure requirements will be followed where applicable.

13. RETURNS: voluntary change-of-mind policy for food goods

PROPOSED VOLUNTARY POLICY: REQUEST A RETURN OF UNOPENED, SEALED GOODS WITHIN 30 DAYS OF DELIVERY. OPENED OR PARTLY CONSUMED TREATS ARE NOT ELIGIBLE FOR A CHANGE-OF-MIND RETURN. THESE LIMITS DO NOT REMOVE RIGHTS CONCERNING DEFECTIVE, UNSAFE, MISDESCRIBED, INCORRECT OR UNDELIVERED GOODS.

To request a voluntary return, contact [SUPPORT EMAIL] with your order number, the affected goods and the reason. For this example, the goods must remain unopened, with original seals and identifying labels intact, and must have been stored in accordance with the label. Send the request within 30 calendar days after delivery. This is a proposed commercial policy, not a statement that a 30-day change-of-mind right applies to every U.S. online purchase.

Obtain return instructions before mailing food. If we require a physical return, send it to the address we provide within 14 calendar days after authorization and retain tracking. Do not send it to a business, manufacturer or fulfillment address printed elsewhere unless that is the authorized return address. We may instead instruct safe disposal when return shipping is unnecessary or inappropriate.

For a non-defective change-of-mind return, the customer pays the disclosed return postage. We refund the price actually paid for eligible returned items and any refundable tax. Original, separately charged outbound shipping is not refunded unless required by law or otherwise agreed. We impose no restocking fee and do not retroactively add an outbound shipping fee to an order that originally qualified for free shipping.

Opened, partly consumed, improperly stored or buyer-damaged goods are excluded only from this voluntary change-of-mind policy. A dog’s preference alone is not a product defect, and this template does not advertise an unconditional taste guarantee. However, opening the package to discover a defect does not eliminate remedies for that defect. Contact us even if you are unsure which category applies.

Discounted purchases are not automatically “final sale.” Refunds reflect the amount paid after the applicable discount. A partial return of a bundle is valued using a reasonable allocation of its actual purchase price, disclosed in the return instructions. A gift recipient may contact us, but monetary refunds ordinarily go to the original payment method.

14. Damaged, incorrect, spoiled or unsafe goods; recalls

If goods arrive damaged, spoiled, with a compromised seal, missing from the order or different from what was purchased, contact support promptly. Reporting visible delivery damage within 48 hours helps us investigate, but that request is not a contractual forfeiture of statutory rights or a rule barring a later-discovered defect.

Provide the order number, recipe, lot or batch code, best-before information and photographs if reasonably available. We may ask for reasonable evidence, but will not make impossible evidence demands or require you to keep unsafe food in your home. Keep the packaging information if safe to do so. Do not continue feeding a product you reasonably suspect is unsafe.

For confirmed nonconforming, damaged or unsafe goods for which we are responsible, we will offer a refund or an appropriate replacement, subject to your applicable legal rights. We cover reasonable return costs when a return is necessary because of our error or a defect. We do not require store credit instead of a refund that is legally due, and an opened pouch is not automatically excluded.

If your dog becomes ill or injured, stop using the affected product, seek appropriate veterinary assistance and report the incident to us. We may request veterinary or product information with your permission for investigation. This contact process does not waive any claim or require a release before we consider an ordinary refund. You may also report a safety concern to the relevant authorities.

If a recall or safety withdrawal affects your purchase, follow the specific notice, stop using the identified product and contact us for the applicable remedy. The voluntary 30-day return window does not cut off recall remedies. We will not knowingly ship recalled goods or resume an affected subscription without addressing the safety issue.

15. Refund processing and preserved payment rights

A refund normally goes to the original payment method, not compulsory store credit. If that method is unavailable, we will arrange a lawful alternative without imposing a redemption fee. A replacement requires your agreement when a refund is otherwise due. A coupon used on the original order is not refunded as cash beyond the amount actually paid.

For voluntary returns, this proposed policy initiates the refund within 7 business days after we receive and assess an authorized return, or approve a refund without return. For a refund required by law, the legal trigger and deadline control even if our inspection or carrier claim is unfinished. We will meet the FTC Rule’s applicable prompt-refund requirements for unshipped merchandise.

We will confirm the refund amount and the items or charges included. Banks and payment services may take additional time to display a credit, but that posting time does not excuse us from initiating a timely refund. Tell us if a promised credit is missing so we can provide its processing reference or investigate.

Nothing in these Terms prevents a good-faith billing dispute, a legally protected chargeback or another remedy. We may request information to prevent fraud or duplicate reimbursement, but an investigation will not be used to withhold a refund beyond a mandatory deadline.

16. Feeding, allergies, storage and product care

Read the current package label before each use. Follow its feeding, storage and best-before instructions, supervise chewing and choose a format appropriate for your dog. Treats supplement regular food. Product descriptions do not provide an individualized feeding plan or diagnose, treat, cure or prevent disease.

Review the complete ingredient list and any facility or cross-contact statement if your dog has allergies or sensitivities. A recipe made without a particular ingredient is not necessarily free of trace cross-contact. Consult your veterinarian about medical conditions, unusual reactions, therapeutic diets or suitability for your particular dog.

Store and reseal the goods as directed, protect them from contamination, excessive heat and moisture, and do not use a package with a damaged seal or a product that appears spoiled. Wash hands and food-contact surfaces after handling. Keep treats and packaging where children and animals cannot access them without appropriate supervision.

We may reasonably consider misuse or storage conditions when assessing a complaint, but these precautions do not transfer responsibility for our own unsafe product, misleading label or failure to comply with mandatory law to the customer. A disclaimer is not a substitute for safe ingredients, traceability or proper manufacturing.

17. WARRANTIES AND PRODUCT REPRESENTATIONS

PHYSICAL GOODS ARE NOT SOLD “AS IS” UNDER THIS EXAMPLE. NOTHING HERE DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY, AN APPLICABLE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AN EXPRESS PRODUCT WARRANTY, OR ANY OTHER WARRANTY THAT CANNOT LAWFULLY BE LIMITED.

Material descriptions, package statements and express promises form part of the transaction to the extent provided by law. These Terms do not permit us to substitute a contradictory disclaimer for a product representation. The remedies in the returns section supplement rather than eliminate applicable rights concerning conformity, quality and safety.

We do not promise that every dog will prefer a flavor, perform a training behavior, tolerate every ingredient or experience a particular nutritional or health result. Such an absence of a promised individual outcome is not a denial of applicable product warranties. Any separate written guarantee must be presented with its actual scope and remedies before purchase.

Website availability, nonessential editorial content and links are provided on an as-available basis, subject to applicable law. We do not guarantee uninterrupted access or that every typographical error will be absent. This website qualification does not excuse a misleading sales representation, an accepted order, a refund obligation or a defective physical product.

18. LIMITATIONS OF LIABILITY; NON-WAIVABLE RIGHTS

NO LIMITATION IN THESE TERMS APPLIES TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED. IN PARTICULAR, THIS EXAMPLE DOES NOT CAP OR EXCLUDE CLAIMS FOR PERSONAL INJURY OR DEATH, INJURY TO OR LOSS OF AN ANIMAL, PROPERTY DAMAGE, FRAUD, WILLFUL MISCONDUCT OR GROSS NEGLIGENCE.

Only to the extent permitted by applicable law, for a claim involving solely economic loss that is not a statutory consumer claim, a payment/refund obligation, a warranty remedy or one of the excluded categories above, our aggregate liability arising from the affected transaction is limited to the greater of $100 or the amount paid for the order giving rise to that claim. This proposed allocation requires jurisdiction-specific legal review before adoption.

To the extent legally permitted and only for the same limited category of claims, we exclude remote consequential loss such as lost business profits or lost commercial opportunities that was not reasonably within the consumer transaction. We do not characterize every reasonably foreseeable customer expense as an excluded consequential loss.

These limitations do not restrict statutory damages, mandatory remedies, non-waivable attorney-fee rights, regulator powers or relief available when a limited remedy fails of its essential purpose. If a limitation is invalid in your circumstances, it does not apply to you. No customer indemnity or waiver here makes you responsible for our negligence or unlawful conduct.

19. Website use, intellectual property and customer feedback

You may use the store for lawful personal shopping and keep copies of your transaction records and these Terms. Brand artwork, photographs and other original website materials remain the property of their respective owners. Purchasing a pouch does not grant a license to reproduce our packaging or represent yourself as an authorized reseller.

Do not misuse the site to commit fraud, interfere with payment processing, access another person’s account or deliberately impair the service. Reasonable security controls or an account restriction will not be used to prevent access to an outstanding refund, order information or a subscription cancellation method.

You retain ownership of original reviews and feedback. If you voluntarily submit a public review, you allow its display in the context in which it was submitted, subject to applicable law. We do not require a transfer of ownership of your review, prohibit honest criticism or impose a penalty for a truthful negative opinion. Permission to use a photo in advertising must be obtained separately where needed.

20. Third-party providers and responsibility for the sale

The live store may use Shopify, payment processors, subscription-management providers and shipping carriers. Their independent services may have separate terms when you choose to use them. We remain the seller responsible for our goods, disclosures, authorized charges and applicable consumer obligations; naming a provider does not transfer those duties to you.

External links are supplied for convenience or reference and are not a promise that the linked service is operated by Bad Habit. We do not require the purchase of a third-party protection plan to receive remedies we already owe. A provider outage will be handled under the cancellation, delay and refund provisions rather than used to retain payment indefinitely.

21. Privacy and separate marketing choices

The live Privacy Notice must be published at [PRIVACY NOTICE URL] and describe the actual data collected, purposes, providers, retention, applicable rights and contact methods. These Terms are not a substitute for that notice and do not authorize an undisclosed sale, sharing or secondary use of customer information.

Order and safety messages are distinct from optional promotional communications. Buying goods or accepting these Terms does not by itself authorize marketing texts, prerecorded calls or other communications requiring separate consent. Any marketing consent, subscription preference and withdrawal method must reflect the channel and applicable law.

Unsubscribing from marketing does not stop necessary order, refund, recall or subscription-management messages. It also does not cancel a recurring order; use the cancellation method described above. The present demonstration does not save or send email signups, and its local shopping-bag storage is not a live customer account.

22. Electronic communications, copies and accessibility

We will make order confirmations, applicable Terms, recurring authorizations, reminders and cancellation confirmations available in a form you can retain. Use a working email address and update it when necessary. Contact [SUPPORT EMAIL] for a copy of a transaction record or assistance with an inaccessible control.

If a legally required written disclosure is to be delivered electronically and applicable law requires specific electronic-record consent, we must obtain that consent through a separate compliant process. Merely publishing these Terms or using an electronic checkout is not a substitute for that process. Required information about access, paper copies and withdrawal will be provided when relevant.

Copying, downloading or printing this example does not create an agreement. A live terms-version record must accurately identify what the buyer saw and accepted. We will not replace an older accepted version retroactively to change a completed order or conceal the terms of a disputed renewal.

23. Questions, complaints and dispute resolution

Contact [SUPPORT EMAIL] or [SUPPORT PHONE] with your order number and a short explanation of the issue. Please do not send a full payment-card number. We aim to resolve ordinary order problems promptly. A customer may share reasonable supporting records without being required to sign a release of unrelated claims.

Informal discussion is encouraged, not a mandatory precondition to a legally available claim. You may contact a consumer-protection agency, obtain legal advice, use an available small-claims process or seek other relief. We do not shorten the applicable limitation period while a complaint is being discussed.

THIS EXAMPLE DOES NOT REQUIRE MANDATORY ARBITRATION, WAIVE CLASS ACTIONS OR WAIVE A JURY TRIAL. A dispute may be brought in a court with proper jurisdiction and venue, including a consumer’s local court where applicable law permits. No exclusive distant forum is imposed through this draft.

24. OHIO SELLER SCENARIO; GOVERNING LAW AND STATE RIGHTS

Subject to the safeguards below, the parties’ contractual sale-of-goods issues are governed by the laws of Ohio and applicable federal law. This proposed choice presupposes that the seller is actually organized or principally operates there and that the choice has a lawful connection to the transaction. It must be revised if the real business facts differ.

THIS CHOICE DOES NOT DEPRIVE A CONSUMER OF MANDATORY PROTECTIONS THAT APPLY IN THE CONSUMER’S HOME OR DELIVERY STATE. Such protections control over inconsistent terms. No registration in one state, website statement or choice-of-law clause establishes compliance in another state or waives a non-waivable consumer remedy.

For transactions subject to Ohio law, the Ohio Consumer Sales Practices Act and applicable Ohio sale-of-goods provisions remain available. The proposed return restrictions must be conspicuously disclosed before purchase, not only on a later receipt. These Terms do not restrict applicable Ohio protections against unfair, deceptive or unconscionable practices.

Additional destination-state requirements, including renewal notices, cancellation methods, shipping invoices and refund disclosures, apply where legally required. The current draft has not cleared every neighboring state for sale. If an applicable state rule gives you greater protection than this policy, we will apply that rule.

25. Changes, interruptions, severability and complete transaction terms

We may revise the Terms for future transactions by posting a new version and effective date and supplying any notice or consent required by law. Changes are not retroactive. An accepted one-time order remains governed by the terms that applied to it, and an existing subscription changes only through the process described in Section 8 and applicable law.

Events outside reasonable control, such as a severe weather event or carrier disruption, may affect performance. We will communicate the effect and take reasonable steps to address it. Such an event does not let us charge for goods never supplied, ignore a required cancellation or refund, or treat food safety as optional.

If a provision is held unenforceable, the remaining lawful provisions continue only to the extent they can operate fairly and consistently with the transaction. A severability clause does not authorize a court to invent broader restrictions or save a deceptive practice. A failure to enforce a provision once is not a waiver of a later lawful right.

The accepted order details, applicable product descriptions, express commitments, separately accepted subscription terms and these Terms describe the transaction. In a conflict, mandatory law controls, followed by an expressly agreed, more specific customer protection or order term. No general “entire agreement” language erases an enforceable product representation or a right based on misleading conduct.

26. Notices and customer contact information

Seller: [FULL LEGAL ENTITY NAME], a [ENTITY TYPE] organized in Ohio, doing business as Bad Habit Dog Treats.

Business and legal-notice address: [BUSINESS STREET ADDRESS]. This is not automatically the authorized food-return address; request return instructions first.

Order, delivery, refund and product-safety assistance: [SUPPORT EMAIL]. Telephone: [SUPPORT PHONE]. Subscription management and cancellation: [SUBSCRIPTION MANAGEMENT URL]. Privacy information: [PRIVACY NOTICE URL].

For a cancellation, an ordinary written request identifying the order or subscription is sufficient; no special legal wording is required. For a safety concern, include the recipe and lot code if available and do not delay appropriate veterinary care while waiting for a response. These contact fields must be completed and tested before this draft can be adopted.